Amazon Prime - Late Delivery
As like everyone I am so excited for the Prime day from amazon and ordered Amazon Fire stick.
During the checkout for the first time I was seeing three difference type of delivery options
- Prime delivery by tomorrow with 50 Rs extra
- Prime delivery by Wednesday
- Its ok for delay delivery ( July 21th to 23 July ) and get Rs 15 cashback
I opted for the prime delivery by Wednesday. Even the third option was to get cashback and then I need the product so I opted for the normal delivery for Wednesday. Till Wednesday night the message was the product will be delivered today. But nothing happened.
On Thursday morning I surprised to see the message now expected 18 July – 20 July. it’s quite ok when we ordered something on this prime day or big sale day it gets delay which is quite normal. But when I get in to the details I saw a message. It was quite surprising "Delay Delivery on customer request".
As a customer if the user is planning to get the product delay he may choose and the third delivery order and will get the cashback benefit. Now I got no other option and I called to customer support and they said it’s because of the development issue and they posted wrong updated and as usual sorry for the inconvenience.
Be loyal to your customer. If there is delay. Just convey the exact message to the customer. Never try to put the mistake on the customer.
Covered in learnings.
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