Box8 - Customer Feedback
The other day, I ordered Paratha Wrap (i.e. Punjabi Dish) on Box8 (online food ordering app). It was delicious in taste. Moreover, I was quite impressed by seeing the feedback mechanism that they have in app.
The feedback screen is aimed to receive customer feedback for their food and delivery system.
The question mentioned below stars changes based on starts selected by a user.
Here is what you see on your selection:
1 or 2 stars - what did you dislike?
3 stars - what should be improved?
4 or 5 stars - what did you enjoy?
1. It’s good to get contextual feedback from users. This helps not only to identify the specific issues but also get idea on what people enjoy the most. Ultimately, company could improvise customer experience drastically.
2. It’s very simple, minimal and usable design.