IRCTC: Ticket Confirmation Chances
IRCTC solved ticket confirmation issue by showing confirmation chances while booking.
Train ticket booking and getting a confirmed ticket is always a problem in India. Due to major rush in a train, it's difficult to get confirm ticket on IRCTC and Traveller has to book ticket many days ago or sometimes one or two months ago.Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the Indian railways.
In past, sometimes while booking tickets on IRCTC, a traveler may get waiting/unconfirmed ticket and travel has to check the status of tickets. Sometimes ticket may cancel at the end time due to heavy rush and unavailability of seats and traveler has to change their plan or find other options.
Recently, I was booking my parent's tickets for traveling before the 15 days of the travel date and I was checking trains and seat availability on IRCTC. For my date, there was no seat available and a waiting list was 10. So, I was thinking to find some other trains or try the bus for a journey. But I have seen on a button "CNF Probability" below the Book Now option and pressing on it It showed me the ticket confirmation chances. For my date ticket confirmation chances was 90% so I booked ticket confidently.
1. A traveler can easily decide whether has to book tickets or not by showing confirmation chances
2. Reduce chances of getting canceled ticket at the end time
1 CNF (i.e confirmation) is difficult to understand. Perhaps, they need to find a better way to communicate "Confirmation".
2. IRCTC can also describe the meaning of this statistics, for example “more than 80% = Very High, Below 50% = Very Low”.
3. UI is poor. Look and feel requires a complete revamp.
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