Jio - SMS for Recharge Remainder
What happens if you forget to recharge your data pack and you are traveling and it expired. This happens not only with the data pack but also with the voice call. There are many good ways to solve this but Jio is doing wonderful work to solve this.
I was getting messages about my data and voice plan expiry but I was ignoring it. Yesterday I was traveling and I got the message about my plan expiry and I realized I need to do recharge but I was unable to do online recharge because of network issue so I tried to call my brother but My voice call service has been stopped by Jio.
I felt bad but I saw the internet is working but speed is very slow. So I sent a whatsapp message to my brother for the recharge.
After that, I was able to do a voice call and use high-speed internet.
Jio is doing a great job for this problem. Jio started sending recharge message before 5 days of expiry. The best part is Jio is sending this type of messages in a local language and English too. So the person who doesn't know English can understand it in a local language.
1. A benefit to the customer is important for any product.
2. Customer experience for product and Service of the company for that product defines the success of the product.
3. For this case, Jio is definitely doing business but its service for the customer gives the good experience to a customer and this benefit increase the bonding of customer and company.
As of now, I cannot see but in future, I can expect many other wow factor like this from jio.
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