Skype for Business - Event Experience
Being a working professionals we all are aware about the fact that all the companies have some set of process defined. They even have a predefined set of softwares that they use it for their local environment and their employees. For Example : they have 3rd parties tie up for insurance of employees, and they have attendance and pay roll portals tied up to different companies and so on. So today the experience that I am going to share is related to this sort of exercise. Most of you will be aware about the skype software and they have separate product for used for business purposes. I have been using it since 3 months till now and was quite happy with overall experience it provided.
Now What happened is I happen to take part in an cooking event which was organised for company employees. So as the event day approached that was today, we were added in a group in skype with all the participants in there and HR wanted to confirm on everybody's presence on the defined time. So we all responded in that group.
Than to my curiosity I wanted to check who all are participating in this event, So started searching for the list of members in the group but could not. Than there was this icon which seemed to add members in this list, at the end I tried clicking on that too. And to my surprise, I got the list of people there in the conversation.
After a very bad experience somehow I dragged my focus back to what I wanted (list of participants) and then I wanted to close that list and come back to chats.
And than comes another bad experience. There was no clue or close button which could help me do that. And then after lot of disappointment I tried clicking on that icon again which took me to that list, and it got closed. It was totally unpredictable.
1. Use of icons should be done very wisely. As in this case people are familiar with this profile with + icon as adding people to that list or something, nobody will ever think of that by that you can get to know the list of members in the list.
2. All the actions done by the user should have a reverse option to do that. Inshort undo for certain actions are necessary. Like here we as users would not know that same icon will help them collapse that list of members he/she will be searching basically for a icon to close that.
They should think of something different design or a message to convey the user on how to see the list of participants in the group .
And secondly once the user lands on the listing page either the icon itself should change into the close icon or they should add one more icon which closes that.
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