Whatsapp - Call Feedback
Yesterday, I was talking with my friend on phone and suddenly the call disconnected. After second attempt, operator said “you don’t have enough balance”. I was angry and disappoint because the conversation which I was doing with my friend was very important. So, I did WhatsApp call as my internet was working well. But that time my experience was very bad. I don’t know the reason behind that maybe network issue or bug in the app.
Well. when I completed my call, I got an popup where WhatsApp wanted me to rate the quality of call.
It’s was a simple format with minimal content, as you can see in images. User can also rate next time by choosing an option “NOT NOW”. Though, I chose to rate them.
After clicking on each star, they have this beautiful way of presenting themselves.
Every star has different reason such as:-
1st Star: Very Bad
2nd Star: Bad
3rd Star: Okay
4th Star: Good
5th Star: Excellent
Apparently, I wanted to give 1 Star as I was not able to communicate smoothly.
After clicking on 1st star I got another popup asking “What was the Issue?” with following reasons.
1. The other person didn’t sound clear.
2. I heard my own voice.
3. I couldn’t hear the other person for some of the call.
At last, I chose first reason and submit it.
At very next second I understand how WhatsApp is taking review from customer within a few seconds. Giving feedback for whatsapp was a delightful experience.
1. It gives clear message and allows users to write a review as well.
2. Simple UI with minimal content.
Nothing as such.
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