Youper App - Take Control of Your Emotional Health
I wanted to check out the UX of some top rated apps on the Play Store. Opening it up, I saw Youper. Its description reads: "Youper helps you feel your best with quick conversations and tools to take control of your emotional health."
I’d never used a mobile app based on chatbots. So having no idea what to expect, I signed up and started using it.
I discovered that this app UX is very well done, and here is why:
1. Simple, guided onboarding: The app shows a loading screen soon after sign up and takes the user straight to the chat screen. To give more context, the app does have various tabs, but none of these are presented for the first time user. There is just very little to “figure out” for a new user since the chat screen will be instantly familiar to everyone.
2. Unambiguous chat UI: The chat UI is simple and doesn’t require a lot of typing. There are ready replies and multi-select options where required which reduces the interaction cost. During this process, it collects all the information required to get set up, without making it seem like a chore.
3. Staggered messages: The messages from the chatbot, even though its a bot, don’t appear immediately. There is a “typing” indicator between messages. This gives the user some time to read a message before the next one comes by. So the process doesn’t feel like reading a wall of text and filling out a huge form all at once.
Overall, the theme here is to reduce the interaction cost of onboarding. Most apps and services collect or provide a lot of information upfront. The persisting trend is to show a few “instructional screens” for the first time user. These screens might be a lot to remember, especially when the user doesn’t even know all the features the app provides.
So instead of providing a manual and dropping the user in the middle of it, guide them through the process and progressively introduce them to everything the product has to offer.
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